Products – Walie.ai

🎙️ Product 01

AI Voice Agent

Deploy human-like AI voice agents that understand context, handle complex multi-turn conversations, and resolve customer issues without transfers — all in real time.

✓ Natural conversation with zero scripted responses — truly AI-driven
✓ Real-time speech recognition in 50+ languages with accent support
✓ Deep CRM integration — pulls live customer data during the call
✓ Intelligent escalation to humans when genuinely needed
✓ Customizable voice persona, tone, and personality
✓ Sub-400ms response latency for natural conversation flow

Try Voice Agent See Results

Walie Voice Dashboard

ACTIVE CALLS RIGHT NOW

4,293

AVG HANDLE TIME

2m 14s

91%

Auto-resolved

9.4

CSAT Score

0.3s

Response Time

💬 Product 02

Omnichannel Chat Agent

One AI brain powering every text-based channel — web chat, SMS, WhatsApp, Facebook Messenger, Instagram DMs — with a consistent, branded experience.

✓ Unified inbox across web, SMS, WhatsApp, and social
✓ Rich message support: images, carousels, quick replies, forms
✓ AI intent detection with 97%+ accuracy across all channels
✓ Seamless handoff to human agents with full context preserved
✓ Proactive messaging and automated follow-ups
✓ GDPR-compliant data retention and opt-out management

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Walie Chat Console

Web Chat ● 1,204 WhatsApp ● 892 SMS ● 445

CUSTOMER · 2m ago

Can I return my order if I've already opened the package?

WALIE AI · Just now

Yes! We accept returns on opened items within 30 days. I've initiated the return and sent a prepaid label to your email. 📦

📊 Product 03

Analytics Suite

Deep insight into every conversation. AI-powered sentiment analysis, intent clustering, CSAT prediction, and business impact reporting — all in one dashboard.

✓ Real-time conversation monitoring and quality scoring
✓ AI sentiment analysis across 100% of interactions
✓ Intent clustering to discover emerging customer issues
✓ Predictive CSAT and NPS modeling
✓ Custom KPI dashboards and automated reports
✓ Export to Looker, Tableau, Power BI, and Snowflake

See Analytics Demo View Case Studies

Walie Analytics · Last 30 days

TOP INTENTS THIS MONTH

Order Tracking

88%

Returns & Refunds

72%

Product Questions

61%

Billing Issues

43%

+22%

CSAT vs Last Month

-58%

Cost Per Contact

⚙️ Technology

Built on cutting-edge AI infrastructure

🧠

Large Language Models

🗣️

Speech AI

Industry-leading ASR and TTS with natural prosody, emotion detection, and real-time noise cancellation.

⚡

Ultra-Low Latency

Globally distributed infrastructure delivers sub-400ms end-to-end response times for natural, flowing conversations.

🌍

50+ Languages

Supports over 50 languages with regional dialect understanding, code-switching, and real-time translation.

The complete AI communication platform