Privacy Policy

Last updated: December 1, 2024 · Effective: December 1, 2024

Walie.ai, Inc. ("Walie.ai", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

1.1 Information You Provide

• Account registration information (name, email, company, job title)
• Billing and payment information (processed securely via Stripe)
• Communications you send to us (support tickets, emails, demo requests)
• Configuration data for your AI agents

1.2 Information Collected Automatically

• Usage data (pages visited, features used, time spent)
• Device and browser information
• IP addresses and approximate location data
• Performance and error logs

1.3 Customer Conversation Data

When you deploy Walie.ai agents to handle customer interactions, those conversations may contain personal data about your end customers. You are the data controller for this data; we process it as your data processor under the terms of our Data Processing Agreement (DPA).

2. How We Use Your Information

• Providing and improving our services
• Processing payments and managing your account
• Sending service communications and updates
• Responding to your support requests
• Analyzing usage to improve platform performance
• Complying with legal obligations
• Sending marketing communications (only with your consent)

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers: Third parties that help us operate our business (cloud hosting, analytics, payment processing)
• Business partners: With your consent, for integration purposes
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your account data for as long as your account is active plus 90 days after termination. Customer conversation data is retained according to your plan settings (default 12 months) and can be deleted on request. You can export all your data at any time from your dashboard.

5. Your Rights

Depending on your location, you may have the following rights:

• Access and portability — request a copy of your data
• Correction — request correction of inaccurate data
• Deletion — request deletion of your data ("right to be forgotten")
• Restriction — request restriction of processing
• Objection — object to certain types of processing
• Opt-out of marketing communications at any time

To exercise these rights, email privacy@walie.ai.

6. International Data Transfers

Walie.ai operates globally. When we transfer personal data outside the EEA, we use appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption at rest and in transit, access controls, and regular security audits. See our Security page for full details.

8. Cookies

We use cookies and similar technologies for authentication, preferences, analytics, and marketing. You can control cookie preferences through your browser settings or our cookie consent banner. See our Cookie Policy for details.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, contact us at privacy@walie.ai.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website at least 30 days before they take effect.

11. Contact Us

For privacy questions or to exercise your rights:

• Email: privacy@walie.ai
• Mail: Walie.ai, Inc., Privacy Team, 535 Mission St, San Francisco, CA 94105
• EU Representative: Walie.ai EU Ltd., 20 Fenchurch Street, London EC3M 3BY